The Process Of Hotel Service-Open The Door Of The Guest Room

Step 1: stand in the middle of the door one step away from the door before knocking, knock three times before knocking on the door, then report your identity, and enter the room after the client agrees. If there is no client You need to knock three more times, no matter whether there are customers or not, you cannot enter directly.

Step 2: If a customer greets you and says, "Hello, I'm a room service staff." Then use the room card to open the door, push the door to 30 degrees, and then confirm whether there is an anti-theft chain and enter after confirming that there is no customer.

Step 3: When opening the door, you need to be careful not to use too much force to avoid hitting guests. If you find that the guest is sleeping, you should apologize to the guest immediately, explain your intention, and ask for the customer's opinion. If the guest is not woken up, you should gently close the door, exit the room, and then continue to knock on the door to avoid disturbing the guest's news.